Since the economical crisis in 2008, administrative processes have to meet serious requirements to reduce costs. The technological developments of the last three to five years in the area of Robotics Process Automation (RPA) and Artificial Intelligence (AI) have shown a tremendous potential to lower significantly costs of the respective processes.
Due to the consistent usage of Software robots (softbots), the application of RPA facilitates a degree of automation for repetitive, administrative processes not possible in the past. Softbots are software applications running on virtual desktop environments and simulating physical employee’s interactions. This is especially true for interactions with legacy application systems. Softbots receive structured or unstructured data from preprocessing or scanning systems, process these data according to self or deep learning rule based systems (AI) and forwarding the results (e.g. an accounting record) into existing applications (e.g. ERP-system like SAP) by using the grafical user interface.
What kind of value could be achieved by using RPA?
Wolfgang P. Kalny